Refund & Return Policy

Refund & Return Policy

Last updated: July 2025

Thank you for shopping at Percentrr.com. We want you to be completely satisfied with your purchase of ladies’ handbags and accessories. If you need to return or exchange an item, please read our policy below.

1. Return Window

You have 30 days from the date of delivery to initiate a return request. Returns requested after this period may not be accepted.

2. Return Conditions

To be eligible for a return, your item must meet the following conditions:

• Unused: The item must not have been used, worn, or altered in any way
• Original Packaging: All original boxes, dust bags, and packaging materials must be included
• Tags Attached: All original tags and labels must remain attached
• Proof of Purchase: Order confirmation email or receipt must be provided

3. Items Not Eligible for Return

The following items cannot be returned:

• Items that have been used, washed, or altered
• Items with damaged tags or missing packaging
• Returns requested after the 30-day window
• Customized or personalized items
• Intimate apparel and swimwear
• Items marked as “Final Sale” or “Non-Returnable”

4. Refund Process

Once we receive and inspect your returned item:

• Inspection: We will inspect the item within 2-3 business days of receipt
• Approval: If approved, a refund will be processed to your original payment method
• Timeline: Refunds are typically completed within 5-10 business days after approval
• Notification: You will receive an email confirmation once your refund has been processed

5. Exchange Process

If you wish to exchange an item for a different size, color, or style:

• Contact us at returns@percentrr.com within 30 days of delivery
• Subject to availability, we will arrange an exchange
• You may need to pay for shipping if exchanging for a higher-priced item

6. Shipping Costs

Returns Due to Our Error: If the return is due to our mistake (wrong item sent, defective product, etc.), we will cover the return shipping costs.

Returns for Other Reasons: If you are returning an item for personal reasons (change of mind, wrong size, etc.), you will be responsible for all shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery with photos of the damage
• We will arrange a replacement or full refund at no additional cost
• Do not discard the original packaging until the issue is resolved

8. Contact Us

For any questions about our return policy or to initiate a return, please contact us:

Email: returns@percentrr.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)